Booking Policies

Payment Policy

A 50% non-refundable booking retainer along with a completed service contract agreement must be received in order to secure booking for services. Payment for the non-refundable booking retainer and final balances can be made by e-transfer, debit, credit or cash. Remaining balance for services must be paid at least one week before event date.

Cancellation Policy

Cancellation by You:

Please notify me if services for the event date are no longer required. The non-refundable retainer will be forfeited. If there is a scheduling conflict, alternate dates and times can be discussed.

In the event that a cancellation request is made the following will apply;

• Cancellation 6 weeks or less prior to event = 100% of final balance is due

Should the client wish to cancel booking at any stage written notice must be given to claudiacoelhoartistry@gmail.com. Cancellation will take effect from the date of receipt of the written cancellation and you will receive written confirmation of your cancellation and any cancellation charges that may be due.

Cancellation by me:

In the event that your event must be rescheduled due to a "force majeure" event, all monies paid will be transferred to the new rescheduled date (pending availability). If your rescheduled date is not available, any outstanding balance (with the exception of the 50% non-refundable retainer fee) will be waived/refunded or can be transferred to other services.

In the rare case of a severe or contagious illness is preventing me from safely and hygienically performing services, I will do my utmost best to source an alternative Makeup Artist to take my place, where a replacement cannot be found the final balance will be refunded.

Booking Your Event Date

Bookings for Weddings during high season (May-October) have a minimum of $500 not including surcharges. A minimum of $350 for low season (November-April) or weekday weddings.

Bookings will not be reserved until an agreement is signed and a 50% non-refundable booking retainer is received within 3 working days of the invoice date.

In the event that the booking retainer has not been received within 3 working days of the invoice, the date will be released and available for others. If you are unable to make payment within 3 working days of the invoice but would still like to secure services please contact me ASAP to request an alternative payment date however if this new payment date is not met then the date will be released.

Bridal Trials

A bridal trial session must be booked prior to wedding day. 6-8 weeks before your Wedding Day, or sooner if requested, is recommended.

Surcharges

For Bridal parties of 6 or more people or for cases where the allotted time isn’t enough, additional artists will be required. This will be included on your invoice at a charge of $85.00/per artist. Start times prior to 5:30am incur a $30/hour/artist fee.

All travel expenses outside of the first 30 km as well as any parking fees are to be covered by the client and will be added to the booking confirmation/invoice; first 30 km from M6N3N6 – Included in the pricing. All travel outside of the first 30km is charged at $0.70/km.

Locations more than 2 hours away (4 there and back) may need accommodations provided.

Destination events: Clients should expect to cover cost of travel, accommodation for 2 nights (based on location), per diem, and car rental, if required.

A $100 fee will be added for events on major and stat holidays. Rates will be doubled on Christmas eve and Christmas Day.

A more in depth agreement must be signed with the 50% booking retainer in order to reserve your event date.